Last update: 11/12/2023
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit innotrue.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you contact us or attempt to contact us through the Site, we collect certain information from you, including your name, email address, and phone number. We refer to this information as “Contact Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We collect personal data in order to provide you with a safe, optimal and personalized user experience. The collection of personal data becomes more extensive as you intensively use the platform/website/application and our online services.
Data processing is essential for the operation of the platform/website/application and related services. The processing is done exclusively for the following well-defined purposes:
Providing you with access to your user profile.
Offering and improving a general and personalized service; including billing purposes, offering information, newsletters and offers useful and/or necessary for you, obtaining and processing user reviews and providing support.
Offering and improving the products provided; personalized and specific products based on information and data provided.
The detection of and protection against fraud, error and/or criminal behaviour.
Marketing purposes.
When visiting our Site, some data are collected for statistical purposes. Such data are necessary to optimize the use of our platform/website/our application. These data are: IP address, probable place of consultation, hour and day of consultation, which pages were visited. When you visit our Site, you agree to this data collection intended for static purposes as described above.
The User always provides the personal data to InnoTrue GmbH and can thus exercise a certain control. If certain data are incomplete or apparently incorrect, we reserve the right to postpone temporarily or permanently certain expected actions.
The personal data are only processed for internal use within InnoTrue GmbH. We can therefore reassure you that personal data are not sold, passed on or communicated to third parties related to us. We have taken all possible legal and technical precautions to avoid unauthorized access and use.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.
We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
https://www.facebook.com/settings/?tab=ads
https://www.google.com/settings/ads/anonymous
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at legal[at]innotrue.com or by mail using the details provided below:
InnoTrue GmbH
Radlerweg 10
83257 Gstadt a. Chiemsee
Germany